LG99 Privacy Policy — Your Data, Handled Right

1. Introduction

LG99 operates the online gaming platform available at lg99.vu. We understand that handing over personal information requires trust, and we take that responsibility seriously. This Privacy Policy sets out in plain language what data we collect from you, how it is used and stored, who may access it and the rights you hold over your own information.

This policy applies to all registered players and visitors of the LG99 platform. It should be read alongside our Terms and Conditions and our Responsible Gaming page. By using the LG99 platform, you confirm that you have read and understood this Privacy Policy.

We may update this policy from time to time to reflect changes in the way we operate or in applicable data protection standards. The date at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes your acknowledgment of the revised policy.

2. What Data We Collect

LG99 collects personal information at different stages of your interaction with the platform. The main categories are summarised in the table above, but here is more detail on when and how each type is gathered:

• At registration: We ask for your name, date of birth, mobile number and email address. This is the minimum needed to create and identify your account.
• During KYC verification: When you request a withdrawal or when triggered by our compliance checks, we may ask for a government-issued ID such as a CNIC or passport, and proof of your payment method. This is a standard Know Your Customer requirement.
• During transactions: When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, we record the transaction details including the amount, method and timestamp. We do not store full payment card numbers on our own systems — card data is handled directly by our payment processing partners.
• During platform use: We automatically collect technical data such as your IP address, device type, browser version and session information. We also record gameplay history, betting activity and the pages you visit within the platform.
• When you contact support: Live chat conversations and any written correspondence are stored so that our team can follow up on open issues and review past interactions if a dispute arises.

We do not collect sensitive personal data such as biometric information, racial or ethnic origin, political views or religious beliefs. The only potentially sensitive data we handle is financial information, and that is collected solely for the purpose of processing your transactions securely.

3. How We Use Your Data

LG99 uses the data it collects for the following purposes:

• Account management: To create your account, verify your identity, keep your profile up to date and give you access to all platform features.
• Transaction processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods quickly and accurately.
• Security and fraud prevention: To detect unusual login patterns, flag suspicious betting activity and prevent duplicate accounts or bonus abuse. Your IP address and device fingerprint are part of this monitoring.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply any deposit limits, cool-off periods or self-exclusion settings you have requested through your account.
• Customer support: To respond to queries, resolve disputes, follow up on open issues and maintain a record of past interactions so our team can assist you effectively.
• Service improvement: To analyse how different features are used, identify bugs, improve loading times and prioritise product development based on real player behaviour.
• Marketing communications: If you have opted in, to send you information about new bonuses, promotions, PSL and cricket betting offers, new game releases and platform updates. You can withdraw this consent at any time.

4. Who We Share Your Data With

LG99 does not sell your personal information to anyone. We share data only where it is necessary to deliver the service you are using or to meet a legal obligation. The categories of third parties we work with include:

• Payment processors: Companies that handle your PKR transactions via JazzCash, Easypaisa, Raast and bank transfer. They receive the minimum data needed to process your payment securely.
• Identity verification providers: Partners that help us verify the authenticity of the documents you submit during KYC checks. This data is transmitted securely and is not retained by these partners beyond the verification process.
• Game content providers: Third-party studios and suppliers whose games run within the LG99 platform. These providers may receive anonymised session data for game performance monitoring but do not receive your personal identity information.
• Customer support tools: Platforms that power our live chat and ticket support system. These tools store chat transcripts securely for the duration needed to resolve and reference support issues.
• Analytics services: Tools that help us understand how players navigate the platform. Where possible, data shared with analytics providers is aggregated or anonymised.

All third-party service providers are required to handle your data in line with appropriate data protection standards and are permitted to use it only for the specific purpose for which it was shared. We do not permit service providers to use your data for their own marketing or commercial purposes.

5. How Long We Keep Your Data

LG99 keeps your personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding queries, disputes or legal obligations. The general retention approach is as follows:

• Active accounts: Data is retained for the full duration of your account and for a period following closure to cover dispute resolution and any legal hold periods.
• Transaction records: Financial records including deposit and withdrawal history in PKR are retained for the period required by applicable financial regulations, typically a minimum of five years.
• KYC documents: Identity documents submitted for verification are retained for the period required to meet our compliance obligations and are securely deleted after that period unless a live dispute requires their retention.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again after the request.
• Support records: Live chat and support ticket history is retained for a reasonable period to allow follow-up and reference in the event of a future query about the same issue.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

6. Cookies and Tracking Technologies

LG99 uses cookies and similar tracking technologies when you visit lg99.vu. Cookies are small text files placed on your device that help the platform remember your preferences and work more efficiently. We use the following types:

• Essential cookies: These are required for the platform to function. They manage your login session, keep your cart state during deposits and maintain security tokens. You cannot opt out of these without stopping platform use.
• Performance cookies: These collect anonymous data about how players use the platform — which pages are visited most, where errors occur and how long sessions last. This information helps us improve the experience for everyone.
• Functional cookies: These remember your preferences such as your chosen language, display settings and whether you have dismissed certain notifications.
• Marketing cookies: If you have consented, these allow us to show you relevant bonus offers and promotions based on the games and betting markets you interact with most.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform performs. Essential cookies cannot be disabled without impacting core functionality.

7. Your Rights Over Your Data

As a player on the LG99 platform, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data LG99 holds about you at any time.
• Right to correction: If any information on your account is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. This is subject to us not having an overriding legal obligation to retain it — for example, financial records required under applicable regulations.
• Right to restrict processing: In certain circumstances you can ask us to limit how your data is used while a query or dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.

To exercise any of these rights, please contact our support team via live chat. We aim to respond to data requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are dealing with the account holder.

8. Data Security Measures

LG99 takes the security of your personal data seriously and has put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and our servers
• Hashed and salted password storage — your actual password is never stored in readable form
• Access controls that restrict employee access to personal data based on role and operational need
• Regular security reviews of our infrastructure and third-party integrations
• Fraud detection systems that monitor for unusual account activity in real time

While we maintain robust security practices, no system connected to the internet is completely immune to risk. In the unlikely event of a data breach that affects your personal information, LG99 will notify affected players as quickly as possible and take immediate steps to contain and investigate the incident.

Players also have a responsibility to maintain the security of their account. Use a strong, unique password for your LG99 account and do not share your credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately.

9. Minors and Age Verification

LG99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm they are 18 or older at the point of registration, and identity verification checks are used to validate age where required.

If we become aware that a player has provided false age information during registration and is under 18, their account will be closed immediately and any deposited funds handled in line with our minor protection process as described in the Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on LG99, please contact our support team through live chat immediately so we can investigate and act swiftly.

10. Changes to This Privacy Policy

LG99 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable data protection standards. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered players through an in-platform notice or an email to the address on your account.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you continue using the LG99 platform after a policy update has been published, that constitutes your acknowledgment of the updated terms.

11. How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please reach out to our support team. We are available 24 hours a day, seven days a week via live chat on the LG99 platform.

You can also visit our FAQ page for answers to common questions about accounts, data and platform usage. For questions specifically about responsible gaming and player protection tools, see our Responsible Gaming page.

We aim to respond to all privacy-related queries promptly and in plain language. If your concern involves a formal data request such as access, correction or deletion, please have your account details ready so we can verify your identity and process the request efficiently.